Q: What are your shipping methods and estimated delivery times?
A: We partner with USPS, FedEx, DHL, and UPS for all shipments.
Estimated delivery times are:
United States: 7–12 business days
Canada: 10–15 business days
United Kingdom: 10–15 business days
Australia & New Zealand: 12–18 business days
Europe (EU): 12–20 business days
Rest of World: 15–25 business days.
Q: Is gift wrapping or gift card service available?
A: Yes, gift wrapping is available for selected products. For more details, please reach out to our customer service team.
Q: Do your products come with any guarantee?
A: Absolutely. Should you receive a defective or incorrect item, simply contact us within 7 days of delivery, and we'll make it right.
Q: How do I track my order?
A: When your order is ready for delivery you will receive an email from us with our delivery partners tracking details if they’re available. You will also receive updates from our delivery partner throughout the delivery journey. If your order contains multiple items it may be sent from different locations in multiple parcels. If that happens, you’ll receive an email for each parcel when it’s ready for delivery.
Q: Only part of my order has been dispatched or delivered. Will I receive the additional goods I ordered?
A: Sometimes the items you’ve ordered are stored in different locations.
To get your order to you as quickly as possible, we often dispatch the items separately. We’ll let you know via email whether there are any outstanding items that will be delivered separately or need to be collected at a later date. The rest of your order should be with you in no time.
For more details, have a read of our terms and conditions.
Q: Do you deliver internationally?
A: Yes. We currently deliver to most countries in Europe, the USA, and Asia, etc. Please contact our customer service if you are uncertain.
Q: Can I get an discount if I buy in bulk or wholesale?
A: Yes. If you want lower price, it depends the quantity of your order.
Please contact us by email for details.
Q: Can I return or exchange an item I bought online?
A: Yes. We offer a 7-Day Happiness Guarantee, which means you can request a return or exchange within 7 days of receiving your order if your items meet our Return & Exchange Policy conditions. Items must be unopened, unused, undamaged, and in resalable condition with all original packaging and tags intact. To request a return or exchange, please email at shenvivia@protonmail.com with your order number and a photo if the item is defective.